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ltran8151 Author

Level 1

5 points

itunes doesnt recognize iphone

iTunes does not recognize iphone14 Promax but it recognizes other apple products plug in like iPhone 7 Plus and iPad

iPhone 14 Pro Max

Posted on Apr 25, 2023 11:32 PM

Top-ranking reply

turingtest2

Level 10

280,629 points

Posted on Apr 26, 2023 6:43 AM

For iOS 14 or later you need iTunes 12.8.2.3 or better running on OS X 10.11.6 or better. See How to upgrade to OS X El Capitan - Apple Support if required.

Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:

/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources

Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.

If these steps haven't worked you can also try reinstalling iTunes12.8.2.3.dmg (El Capitan/Sierra) or iTunes12.8.3.1 (High Sierra) while your device is connected and unlocked.

You might also check for updates using Apple Software Update. At least one user has posted about getting their device recognized after downloading a patch via this route.

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itunes doesnt recognize iphone

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