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Website crash

My iPad is 5th generation with 16.3.1 OS

its about 10 years old

lately when I’m on a website the screen goes blank, tries to reload, and I get repeated “something went wrong” messages

Other programs and apps work well.

please advise

iPad, iPadOS 16

Posted on Apr 26, 2023 5:58 AM

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Question marked as Top-ranking reply

Posted on Apr 26, 2023 6:13 AM

Begin by clearing your cached website data:

Settings > Safari > Clear History and Website Data


Having cleared the cached data, perform a forced-restart of your iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



After restarting the iPad, re-assess website access.


If you haven’t done so already, update your iPad to the most recent version of iPadOS - this being iPadOS 16.4.1. This version includes essential system security updates.

1 reply
Question marked as Top-ranking reply

Apr 26, 2023 6:13 AM in response to SW9177saltydog

Begin by clearing your cached website data:

Settings > Safari > Clear History and Website Data


Having cleared the cached data, perform a forced-restart of your iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



After restarting the iPad, re-assess website access.


If you haven’t done so already, update your iPad to the most recent version of iPadOS - this being iPadOS 16.4.1. This version includes essential system security updates.

Website crash

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