Lost phone

My phone was stolen last week in Tenerife. EE blacklisted the phone immediately. However, my insurance company is asking me to put the phone on lost mode through Icloud. When I sign in my stolen iPhone isn’t shown. Why is this ? Could the thief have done something to the phone to enable this . Or is it that I didn’t have find my iPhone turned on

iPhone 13 Pro Max

Posted on Apr 26, 2023 1:42 PM

Similar questions

"Lost Mode" of my Stolen Iphone. Recently(2 weeks to be precise), my iPhone 14 was stolen from my home. Till then, my iPhone is still "Offline". I have lodged a GD(complaint) to the police. And locked my phone via "Icloud Lock". However, the police are saying I need to deactivate "Lost Mode". Because the thief will sell the phone by parts if the phone is "Icloud Locked". When the phone is unlocked, the thief will reset and resell the phone to a buyer and then police can only track the phone. Since the "Lost Mode" is pending, how can I deactivate the locK? What should I do? Please Read the "Step 04: Reporting theft and Further actions" [Edited by Moderator]
1045 14
Stolen Phone without Passcode My phone was stolen, It has no passcode. The thief now can easily access my information. Find My isn't updating, I marked the Phone as Lost but probably they will not connect the device to internet so Lost mode will not be enable. What else can I do to prevent the thief from checking my information,photos etc.? If I remove the device from Apple ID, even if the phone is offline will that work?
2423 2
I lost my iPhone how do I lock it so that the person cannot use it My phone has been stolen and I have been using FINDMY to track my phone I CAN SEE my phone is used in one place, reported to the police they cannot do nothing basically they told me to claim insurance if I have one very disappointed am just wandering what’s the point of using FINDMY APP if I can get the phone?
649 1

1 reply

Apr 26, 2023 4:42 PM in response to Nickycoo99

Nickycoo99 wrote:

Or is it that I didn’t have find my iPhone turned on

That is the most likely possibility.

Read this support article to learn what you can do if Find My iPhone or Find My iPad isn't enabled on your missing device --> If Find My iPhone or Find My iPad isn't enabled on your missing device - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Lost phone

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up