I have the latest updates installed, but after i updated, my pause/skip buttons on the pull down menus don’t work. doesn’t work when i lock my phone and the music player is on the home screen either. it’s with all services, like youtube and spotify. i haven’t changed any settings and i’m not sure why it’s happening but it’s a bit annoying that i have to open my phone anytime i want to skip a song.
iPhone 11, iOS 14
Hey there bethany-jane,
We understand the skip and play/pause buttons aren't working on your iPhone. We'd be happy to help you troubleshoot.
Sometimes a simple restart can resolve this type of issue. Try restarting your iPhone using the steps here:
Restart your iPhone - Apple Support
Let us know the results.
Kind regards.
Hello bethany-jane,
Thanks for checking. Since you still have issues, please ensure your device is updated to iOS 16.4.1. Update your iPhone or iPad - Apple Support
If it is and you still have issues, please contact Apple Support for more help. Get Support
If it isn't, a new iOS version may help correct the issues. Thanks.
Hi bethany-jane,
Thanks for the update. At this point we suggest you contact Apple Support so that they can look into this with you further.
They can be reached here: Get Support
Have a great day!
hi! thank you for your response. i tried your suggestion and it unfortunately didn’t help, but now i’m able to pause. still not able to play it after pausing or skip songs sadly.
i have the newest updates installed, the problems actually started after i updated.
Did your issue ever get resolved? If so care to share as I’m also having this issue.
Skip and pause not working
