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I have the latest updates installed, but after i updated, my pause/skip buttons on the pull down menus don’t work. doesn’t work when i lock my phone and the music player is on the home screen either. it’s with all services, like youtube and spotify. i haven’t changed any settings and i’m not sure why it’s happening but it’s a bit annoying that i have to open my phone anytime i want to skip a song.
iPhone 11, iOS 14
i have the newest updates installed, the problems actually started after i updated.
i have the newest updates installed, the problems actually started after i updated.
Hey there bethany-jane,
We understand the skip and play/pause buttons aren't working on your iPhone. We'd be happy to help you troubleshoot.
Sometimes a simple restart can resolve this type of issue. Try restarting your iPhone using the steps here:
Restart your iPhone - Apple Support
Let us know the results.
Kind regards.
Hello bethany-jane,
Thanks for checking. Since you still have issues, please ensure your device is updated to iOS 16.4.1. Update your iPhone or iPad - Apple Support
If it is and you still have issues, please contact Apple Support for more help. Get Support
If it isn't, a new iOS version may help correct the issues. Thanks.
Did your issue ever get resolved? If so care to share as I’m also having this issue.
hi! thank you for your response. i tried your suggestion and it unfortunately didn’t help, but now i’m able to pause. still not able to play it after pausing or skip songs sadly.
Hi bethany-jane,
Thanks for the update. At this point we suggest you contact Apple Support so that they can look into this with you further.
They can be reached here: Get Support
Have a great day!
Skip and pause not working
