impossible to delete files from storage

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ussssssss Author

Level 1

4 points

impossible to delete files from storage

I login to https://www.icloud.com/iclouddrive/

removed folder documents

open 'Recetly deleted'

removed documents

after few seconds had a popup with message "Item could not be deleted due to an unexpected error, try later"

I tried to remove some separate documents (e.g. couple photos ) - the same result. Impossble to clean Recetly deleted

So, i have no possibility to clean me storage

How to fix it?

[Re-Titled by Moderator]

Posted on Apr 28, 2023 1:46 AM

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Answer 1

ku4hx

Level 7

23,726 points

Apr 28, 2023 12:34 PM in response to ussssssss

Sign out of all your device's Apple IDs. Then go to the website and fully delete. My guess is once done this way they'll all stay gone and stay gone.

If when you sign back into your Apple ID, do so one device at a time and rested the website. That way you will be able to determine which device is "sending" data to the cloud. You need to stop that there on that device

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impossible to delete files from storage

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