Can’t find ‘important folder’ on mailbox for yahoo account

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Level 1

4 points

Can’t find ‘important folder’ on mailbox for yahoo account

Hi I moved a message from my yahoo mail account in the ‘sent’ folder to a folder called ‘important’ I cannot locate this folder ANYWHERE across my multiple email accounts or on my iPhone.

I have checked the yahoo app and the yahoo desktop email and this ‘important’ folder doesn’t exist yet it is showing on my Apple iPhone mailbox for my yahoo account. I have it as an option for gmail accounts but not yahoo accounts- yet it asks to send there.

where are these emails? Where is the important folder for yahoo on my iPhone

thanks

iPhone 13 Pro

Posted on Apr 28, 2023 8:50 AM

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Answer 1

Top-ranking reply

SnickZ.

Community Specialist

May 1, 2023 1:27 PM in response to Kkikkkokkokk

Hey Kkikkkokkokk,

The “folder” you’re looking for is actually called a mailbox and the “Important” mailbox is a feature of the Mail app on your iPhone. This is why you’re not finding the “Important” folder on Yahoo’s email site: Organize email in mailboxes on iPhone - Apple Support. To look for the missing email in that particular mailbox, with the Mail app open tap “Mailboxes” on the top-left corner of the app and scroll down to locate it. If you’re not seeing “Mailboxes”, tap the email account name instead. You should see a list of mailboxes in each account.

Since you searched the Yahoo mail site, we recommend searching inside the Mail app specifically for the missing email: Search for email in Mail on iPhone - Apple Support

If the email is located in the Trash mailbox, this shows you how to relocate it to a mailbox of your liking: Delete and recover emails in Mail on iPhone - Apple Support

Please let us know the results when you're able.

All the best.

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Answer 2

Sparks0829

Community Specialist

May 1, 2023 12:11 PM in response to Kkikkkokkokk

Hi there Kkikkkokkokk,

There is not a folder labeled 'Important' by default in the Mail app on iPhone. If this is something you were seeing for a third-party email account, like Yahoo or Google, you'll want to try searching for the email you're looking for in those accounts. Learn more about searching your email here: Search for email in Mail on iPhone - Apple Support

If you still have difficulty locating emails you thought were in this folder for your Yahoo account, you may want to reach out to Yahoo's support team directly for further assistance. They're best-equipped to help. This link will help you get started: Yahoo Help for Technical Support

Take care.

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Answer 3

Aug 4, 2023 5:36 AM in response to judysings

I had the same issue and searched in the yahoo mailbox for the sender and found my email “in the important mailbox” that doesn’t show. I then moved the mail to an existing mailbox so I can access it. Important must be a secret mailbox.

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Answer 4

judysings

Community Specialist

May 1, 2023 4:05 PM in response to Kkikkkokkokk

Good afternoon Kkikkkokkokk,

If you would like to speak with an Apple advisor about the issues you are having with Mail on your iPhone, click the link below. Call the phone number for your region (or the closest one to it) when you have the time.

Contact Apple for support and service - Apple Support

Take care.

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Answer 5

Kkikkkokkokk Author

Level 1

4 points

May 1, 2023 12:57 PM in response to Sparks0829

So I have tried searching directly in yahoo mail on my desktop and the app , those emails are no longer there and the ‘important’ folder doesn’t exist there either!!

the email is also not on my iPhone and nowhere to be found, however when I choose to ‘move’ emails in my sent box the option of ‘important folder’ still shows

I have no idea how this is possible but must be a software issue as I am seeing the folder ‘important’ as an option to send Mail to but it’s not in the list of folders to actually access and review! Please see screenshot attached

[Image Edited by Moderator to Remove Personal Information]

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Answer 6

Kkikkkokkokk Author

Level 1

4 points

May 1, 2023 3:29 PM in response to Kkikkkokkokk

The email has been lost from my Mail app on my iPhone- when I go to mailboxes I find the email account where I sent the email to ‘important folder’ which happens to be my yahoo account. However in the Mail app on iPhone there is no ‘important folder’ In the yahoo mail account but it appears only when I want to move an email but I can’t access it to view contents ! See below

the email is also not on my iPhone and nowhere to be found, however when I choose to ‘move’ emails in my sent box the option of ‘important folder’ still shows

I have no idea how this is possible but must be a software issue as I am seeing the folder ‘important’ as an option to send Mail to but it’s not in the list of folders to actually access and review! Please see screenshot attached

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Answer 7

Apr 17, 2024 8:45 AM in response to Kkikkkokkokk

Can’t find my important emails folder

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Can’t find ‘important folder’ on mailbox for yahoo account

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