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decimber Author

Level 1

4 points

Unavailable iphone

I need assistance with getting access to my iPhone 13 Pro Max. I had just had a miscarriage when I forgot all my passwords including the passcode to unlock my phone and the password to get into my iCloud. I had to start the recovery process and wait 15 days in order to reset my password to my iCloud. Today is the 15 day and I received a text stating that I can now reset my password to my iCloud. I have done so but still have not been successful with getting into my iPhone. I was advised by one of you guys representative that I did not have to erase my phone in order to gain access to it. I can erase my phone due to all my baby pictures and miscarriage documents are in my phone and I don’t recall backing up my device. If you could please assist me with getting into my phone without erasing my data I would greatly appreciate it. This has been a really hard and I just need some assistance.

iPhone 13 Pro Max, iOS 16

Posted on Apr 28, 2023 11:48 AM

Top-ranking reply

Limnos

Level 10

419,185 points

Posted on Apr 28, 2023 11:51 AM

Unfortunately if you have a forgotten/unknown device passcode, or have a disabled device (device unavailable or lockout screen), you have no option but to erase the device. However, you can eventually restore the data and settings from a backup if you made one before the device was disabled, or if you were using iCloud to store that data. If you end up having to use a computer and you do not have one, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You can also use a PC with iTunes. You will likely also need your Apple ID and password. All Apple mobile devices follow the same general procedure but the link below, and other links off it, provides system and model specific instructions:

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support

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Unavailable iphone

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