make an appointment

Are your contacts stored in iCloud, and—if so—are you using the same Apple ID on old and new, and do you have iCloud Contacts access enabled?

Here’s how to check at iCloud:

… Use Contacts on iCloud.com - Apple Support

with a link there for setting up iCloud contacts in iPhone.

Start here: Genius Bar Reservation and Apple Support Options - Apple

I would like to make an appointment