Lack of Service for my iPhone in Istanbul

Hello,

I own an iPhone 8. I have bought my phone at Düsseldorf - Apple Store in Germany on September 28 2017 during my business trip.  

I had an appointment at one of Apple store in Istanbul for fix microphone and changing battery today (April 29 2023) afternoon on 17:40. (I'm aware that all these repairs/parts will be done upon my payment.)

There were two ladies talked with me; one of them was leader. They have refused me and did not even take a look my phone. They said that they cannot give any service nor repair my iPhone because I have bought it in Germany.

Bağdat Caddesi - Apple Store - Apple (TR)

In 2017 while shopping I asked both apple employee in Dusseldorf and called Apple customer support in Turkey and get confirmation regarding if I need any repair/spare part, I can get service any location. Besides they’ve told me that devices selling in Germany same region as in Turkey so there will be no problem.

I have told this to apple store employees in İstanbul. They refused me again that they cannot help and they showed me the door. I have told them this is very wrong and I will report this issue directly to Apple.

I was very upset and disappointed today from this bad experience because me and my family use lot of apple devices.  

My questions are;

1-    When I go through apple website; system says that I can go to any apple store for

repairs. System allows me to get an appointment in Istanbul Apple stores. In this case I wouldn’t able to get an appointment. How is that possible Apple Store employees have refused me?

2-    For example; if American person will visit Turkey and his/her phone broken. Will Apple Turkey tell him/her that they cannot help him/her because he/she has bought the

phone back in USA?

3-    I work in an international company; and I travel lot for long time. In this case am I

not going to get a service from an apple store?

4-    Should I buy a phone for every country I would visit?

What I want is;

1-    Change my battery

2-    Fix microphone

3-    Clean and fix microphone and speakers’ mesh  

I will pay for their spare parts and repair services of course.

• How can I inform my story to Central Apple Customer Service?

Thank you and Best Regards.