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Cancel chatbot subscription before I get charged

iPhone 6, iOS 12

Posted on Apr 30, 2023 5:24 AM

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Question marked as Top-ranking reply

Posted on May 2, 2023 8:38 AM

Hi colm229,


Thank you for participating in the Apple Support Communities. We understand you'd like to cancel a subscription. This article provides the steps to do so: If you want to cancel a subscription from Apple - Apple Support.


  1. "Open the Settings app.
  2. Tap your name.
  3. Tap Subscriptions.
  4. Tap the subscription.
  5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.


Can’t find the subscription that you want to cancel?

You can cancel iCloud+ in your iCloud storage settings.

If you aren't trying to cancel iCloud+, find your receipt:

  1. Search your email for the words "receipt from Apple."
  2. On the receipt for the subscription, check which Apple ID was used.


  • If a family member's Apple ID appears on the receipt, ask that family member to use the steps in this article to cancel the subscription. You can’t cancel a family member's subscription.
  • If another Apple ID that you use appears on the receipt, sign in with that Apple ID and use the steps in this article to cancel the subscription.
  • If you can't find a receipt from Apple for the subscription, you might have bought the subscription from another company. To find out which company bills you, check your bank or credit card statement. To cancel the subscription, you must contact the company that bills you for the subscription.


Contact Apple Support

Contact Apple Support"


We hope this helps.


Take care.





1 reply
Question marked as Top-ranking reply

May 2, 2023 8:38 AM in response to colm229

Hi colm229,


Thank you for participating in the Apple Support Communities. We understand you'd like to cancel a subscription. This article provides the steps to do so: If you want to cancel a subscription from Apple - Apple Support.


  1. "Open the Settings app.
  2. Tap your name.
  3. Tap Subscriptions.
  4. Tap the subscription.
  5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.


Can’t find the subscription that you want to cancel?

You can cancel iCloud+ in your iCloud storage settings.

If you aren't trying to cancel iCloud+, find your receipt:

  1. Search your email for the words "receipt from Apple."
  2. On the receipt for the subscription, check which Apple ID was used.


  • If a family member's Apple ID appears on the receipt, ask that family member to use the steps in this article to cancel the subscription. You can’t cancel a family member's subscription.
  • If another Apple ID that you use appears on the receipt, sign in with that Apple ID and use the steps in this article to cancel the subscription.
  • If you can't find a receipt from Apple for the subscription, you might have bought the subscription from another company. To find out which company bills you, check your bank or credit card statement. To cancel the subscription, you must contact the company that bills you for the subscription.


Contact Apple Support

Contact Apple Support"


We hope this helps.


Take care.





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