My touch ID is not working with an external monitor connected thru USB-C or when I am charging the MacBook thru a USB-C port. If I remove the cable and try the Touch ID again it works fine directly. Is there any strange conflict happening?
I have a MacBook Pro (14-inch, 2021)
MacBook Pro (2021)
Hi jsvahn,
We recommend trying to isolate this issue by using safe mode: How to use safe mode on your Mac - Apple Support
Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.
Safe mode is particularly useful when you're trying to resolve an issue that doesn't seem to be associated with using any particular app. As always, keeping your software up to date is the first step toward resolving any software issue.
This article contains next steps if the behavior does or does not persist.
Regards.
Hi jsvahn,
We recommend trying to isolate this issue by using safe mode: How to use safe mode on your Mac - Apple Support
Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.
Safe mode is particularly useful when you're trying to resolve an issue that doesn't seem to be associated with using any particular app. As always, keeping your software up to date is the first step toward resolving any software issue.
This article contains next steps if the behavior does or does not persist.
Regards.
Touch ID not working in connection with some uses of the USB-C ports
