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why do i have to restore my iphone to connect to itunes? It will erase the data on my phone.

why do i have to restore my iphone to connect to itunes? It will erase the data on my phone.

Windows, Windows 10

Posted on May 1, 2023 3:44 PM

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Question marked as Top-ranking reply

Posted on May 2, 2023 7:52 AM

Unfortunately if you have a forgotten/unknown device passcode, or have a disabled device (device unavailable or lockout screen), you have no option but to erase the device. However, you can eventually restore the data and settings from a backup you made before the device was disabled, or if you were using iCloud to store that data. If you end up having to use a computer and you do not have one, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You can also use a PC with iTunes. You will likely also need your Apple ID and password. All Apple mobile devices follow the same general procedure but the link below, and other links off it, provides system and model specific instructions:


If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


2 replies
Question marked as Top-ranking reply

May 2, 2023 7:52 AM in response to VickyI

Unfortunately if you have a forgotten/unknown device passcode, or have a disabled device (device unavailable or lockout screen), you have no option but to erase the device. However, you can eventually restore the data and settings from a backup you made before the device was disabled, or if you were using iCloud to store that data. If you end up having to use a computer and you do not have one, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You can also use a PC with iTunes. You will likely also need your Apple ID and password. All Apple mobile devices follow the same general procedure but the link below, and other links off it, provides system and model specific instructions:


If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


why do i have to restore my iphone to connect to itunes? It will erase the data on my phone.

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