Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Photos "the export operation failed to create files", Unknown error (-1)

I've seen a few different discussions for this message, each with a different error number. Seems like generally there is never an answer as to what caused the error. However, my question is more specific. I was exporting a large quantity of media (17k+) and almost 5k of the files failed to export 😑 .


It would be nice if there was a "retry" button for these, but obviously that's not the case. Even if I could see all the failures, that would be okay. But it only shows me the first 100 failures! Am I supposed to go through 17000 photos one-by-one to try and figure out which ones failed to export?? It would literally take me a week of nonstop work to find and re-export those 5000 failures.


Not sure what to do now other than delete everything and start it over.


MacBook Pro 16″

Posted on May 1, 2023 7:46 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 8, 2024 2:27 PM

I've been running into this error of late. For me, it is new to Sonoma. I never had these error messages before 'upgrading' to Apple's latest and greatest. Also, the occurrence of this error has - for me - been independent of the number of photos exported from Photos. Very annoying.

10 replies

May 4, 2023 9:07 PM in response to léonie

Update: Did some smaller batches and investigated when 4 failed. Looks like all 4 of them are Live photos that are corrupted in some way (the video part won't play). Can't be sure this was the case for every single one of the previous failures.


BOTH exporting the photo and exporting unmodified original from the menu option fail. When I click "Edit", a popup appears saying "Photos cannot load edits for this image."


I am able to export the photo (without Live) by dragging/dropping the photo from Photos to a folder, but I assume there is a quality dip when doing this?

May 1, 2023 10:47 PM in response to michaeldlambert

As far as I can tell, there may be many reason for this error when exporting. You will have to make a few tests, to narrow down the problem and find out, what is happening in your case.

It will depend on your system version, the method of exporting, the number of selected items, the location of your Photos Library, and any possible damage to the Photos Library and the media files inside.


  • You may be getting this error message, if you are trying to export too many items at once, because the mac can run out of memory. Try, if you can export all items, if you export in smaller groups, not all files at once.
  • Exporting may fail, if one of the selected files cannot be exported. There may be several reasons for this:
    • The original image file may be missing, may be damaged, or in a legacy format, and your current system version cannot handle it any longer after a system upgrade. So, find the first item from the list of files, that could not be exported in the Photos Library (search for the filename). Then test, if you can edit the image. Test, if you can export the unmodified version. Test, if you can export the edited version. If the edited version cannot be exported, revert the image or video to the original. If the even the original cannot be exported, you have to delete it from your library. Then try to restore an earlier version from your backups and to import it. If Photos refuses to import the restored version, convert it to a more compatible format using an external editor.

If you are getting an error message, when trying to add adjustments to the image or or video you cannot export, what is the error message? Please post it here, literally, also the format of the problematic item.

And also tell us your system version, the location of your Photos Library, and if you are using iCloud Photos.

May 17, 2023 11:56 AM in response to michaeldlambert

Didn't narrow down the exact cause of the issue, but I got a much better result when I did the following:

  1. Export photos from the original photoslibrary on my wife's computer (rather than the backed up version on the external hard drive)
  2. Export in smaller batches of about 2000 photos, rather than all at once.


I guess that means that the photoslibrary on the external drive has a bunch of broken live photos :(

May 5, 2023 1:30 AM in response to michaeldlambert

Yes, when you drag and drop a photo, the current preview will be saved. If the photo is small and has not been edited, the quality might be the same as the original, but for larger files, the preview may be of a lower resolution.


Have your Live Photos been taken with an iPhone, or have they been created from video clips with a third-party app? Many of my custom created Live Photos can no longer be exported. I had to recreate them.


It could also be a problem with the location of your Photos Library. Where is your Photos Library stored? Is it on an external volume? Then check the file system format of your external drive. If Photos cannot export Live Photos because the video component cannot be accessed, the file system may be incompatible with photos, for example, if the file system format is case-sensitive or neitehr APFS nor MacOS Extended (Journaled).


When I click "Edit", a popup appears saying "Photos cannot load edits for this image."


Have you tried to revert these Live Photos to the Original? Select them and use "Image > Revert to Original".

May 5, 2023 8:49 AM in response to léonie

The Live photos were taken with an iPhone, but the photoslibrary is a backup on an external drive. The drive is macOS Extended (Journaled) format, but that could also be the problem. The original photoslibrary is on my wife's computer, so I can retry from there and see if the symptom remains.


Note, not all Live photos fail to export.


Regarding the last question, that option appears to be disabled. I don't think any edits were made to it. The live refuses to play from the Photos app when loading from this backup, so I will also see if it plays on my wife's computer.

Jul 14, 2023 3:09 PM in response to léonie

I'm working on transferring photo's right now some of those that can't transfer is because they have the HEIC attached to them. I figured out how to fix them. The remaining I started with your suggestions and the very first one won't let me edit it.

What do I do then or what does that mean. These are photo's the sucked from the cloud onto my phone. Don't know if I did that or what happened but it made it so I have over 7,000 photo's on my phone just trying via the computer to put them on a USB flash.

I imagine since they came via the cloud to my phone they have some sort of corruption or attachment that won't let me edit??

Any help or explanation would be appreciated.

Jul 21, 2023 12:31 PM in response to farmwife

> "These are photo's the sucked from the cloud onto my phone."

Where did they come from originally? Were they taken with your phone or a different device?


One reason they might have downloaded is if your phone is set to "Download and Keep Originals" (check in Settings >> Photos in the ICLOUD section, it won't let me post a screenshot)



Photos "the export operation failed to create files", Unknown error (-1)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.