iPhone redirect me to the Instagram app instead of starting a call

Hi,

When I'm trying to call someone, my iPhone redirect me to the Instagram app instead of starting the call.

The issue isn't occuring for every contact in my phone, but it happens with some contacts.

There is no way to call them and in every single try it keeps redirect me to Instagram.

I have the latest iOS 16.4.1 (a) software. any solution for this issue?

iPhone 14 Pro

Posted on May 2, 2023 1:08 AM

Reply
83 replies

Oct 29, 2023 1:42 AM in response to oriitzhak

This has happened to me after the most previous update (recently). I so happen to check iPhone’s “Update” menu and sure enough there’s another Update. Ios 16.7.2 and VOILA, they seemed to have fixed this issue. You seemed to have had this problem since May?? Another whacky oddity w/problems arising shortly after an update. Hope its working correctly for you now.

Nov 3, 2023 2:52 AM in response to SravanKrA

My wife had this issue and after trying some of these suggestions and poking around a bit I make the following observations with regards to the Phone / Recents screen:


  1. If there is a phone number shown, using that correctly initiates a call
  2. the "Call" button (with the handset image) keeps a list of (let's call them) "call options"
  3. holding the call button pops-up those options and allows you to select one - the top one is the default
  4. I noticed at least one situation where two of the options looked the same (showing the correct phone number) but the first opened Instagram and the second worked as expected
  5. I suspect that behind these options is a URL which includes the "scheme" for handling the link (that's the "http://" we know from web URLs)
  6. whenever you install an app it can provide to the OS a list of schemes it can handle
  7. I suspect that some apps are hijacking a scheme that is supposed to be for the phone app
  8. apps I have seen mentioned so far: Instagram, FB Messenger, WhatsApp, AliExpress(?!) (All reputable app developers - I'm noticing a pattern...)


The method of fixing this for us was to shutdown the phone and restart with a "hard reset".


For FaceID phones this involves pressing volume-up then volume-down, then holding the "power" button until the logo appears onscreen.


It seems to reset the OS "scheme" cache and removed some (all?) of the spurious links behind the call button.


This also seems consistent with the behaviours observed while removing and re-installing the offending app(s)

iPhone redirect me to the Instagram app instead of starting a call

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