I can’t open my face id

My phone fell in the toilet for a second got it out immediately and stuck it in a bag of rice. Still not working

iPhone 11 Pro Max, iOS 16

Posted on May 2, 2023 5:00 PM

Reply
Question marked as Top-ranking reply

Posted on May 2, 2023 5:33 PM

Your iPhone has sustained liquid (water) damage. It sounds like the Face ID module has been affected and possibly

other areas as well.


Try the instructions in the following guides to address the Face ID issues that you are having.


👉 If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

👉 If Face ID isn't working on your iPhone or iPad Pro - Apple Support

 

If the guides, above, do not help resolve the Face ID issues, then contact 👉 Official Apple SupportOR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.


Axel F.

1 reply
Question marked as Top-ranking reply

May 2, 2023 5:33 PM in response to Arlenem1951

Your iPhone has sustained liquid (water) damage. It sounds like the Face ID module has been affected and possibly

other areas as well.


Try the instructions in the following guides to address the Face ID issues that you are having.


👉 If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

👉 If Face ID isn't working on your iPhone or iPad Pro - Apple Support

 

If the guides, above, do not help resolve the Face ID issues, then contact 👉 Official Apple SupportOR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and a resolution.


Axel F.

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I can’t open my face id

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