The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

Lizned123Zz Author

Level 1

5 points

My sim is locked in new iPhone 13

How to pick my sim

Posted on May 2, 2023 8:27 PM

Top-ranking reply

SravanKrA

Level 10

454,198 points

Posted on May 2, 2023 11:21 PM

If you forgot or don't know your SIM PIN

Never try to guess a SIM PIN or PUK code.* The wrong guess can permanently lock your SIM card, and then you would need a new SIM card. If your device asks for a PIN or code that you don't know, here's what to do:

Contact the carrier that gave you the SIM card. If you aren't sure which carrier to call, remove the SIM card and check the card for the carrier's name or logo.
Ask your carrier to help you unlock your SIM card using the default SIM PIN or PUK code.
If you can't unlock your SIM card using the SIM PIN or PUK code or if an alert says, "PUK exhausted," ask for a new SIM card.

*If you enter the wrong SIM PIN too many times, your wireless carrier might be able to give you a Personal Unlocking Key (PUK).

View in context

My sim is locked in new iPhone 13

Similar questions