App refund

Question

andy_2050 Author

Level 1

4 points

App refund

Hi everyone. I’ve been waiting since the 29th March for a refund on an app that cost me £69.99. This payment wasn’t made apparent at the time, so made an instant request for a refund. I’ve still not received this but I can’t contact Apple as they don’t reply via Twitter. Can anyone advise please? Thank you.

Posted on May 2, 2023 11:16 PM

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Answer 1

Best reply

Raicya

Level 10

208,419 points

May 2, 2023 11:36 PM in response to andy_2050

Contact your financial institution.

If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK)

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Answer 2

Raicya

Level 10

208,419 points

May 2, 2023 11:28 PM in response to andy_2050

1.

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

2.

If Apple has approved your request, see this Apple article: Check the status of a refund for apps or content that you bought from Apple

Check the status of a refund for apps or content that you've bought from Apple – Apple Support (UK)

When will I get the money back?

👉If your refund is approved, the funds will be applied to the same payment method that you used to buy the item.

Here's how long it takes for a refund to appear on your account or statement:

Store credit – It may take up to 48 hours to see the refund in your Apple Account balance.

Mobile phone billing – It may take up to 60 days for the statement to show the refund. Processing time may be affected by your network provider. You can contact your network provider for an update.

All other payment methods – It may take up to 30 days for the statement to show the refund. If you can't see the refund after 30 days, contact your financial institution.