Apple ID disabled

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Level 1

9 points

Apple ID disabled

I forgot to end my free-trial subscription for an app called PicsArt. The day my subscription ended it charged the maximum subscription, $60.00 for one year. I was alarmed and refunded the subscription purchase via my bank. As I go to download an app I see that my "Apple ID has been disabled in iTunes and App Store." Is there any way I can fix this without creating a new Apple ID?

iPhone 13

Posted on May 2, 2023 11:52 PM

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Answer 1

Best reply

Raicya

Level 10

208,545 points

May 3, 2023 12:06 AM in response to natemrtnz_

Please check ⤵️

1.

If you see a message that says "Your account has been disabled in the App Store and iTunes", there is a problem with your payment method on your account, to resolve the problem you need help from Apple support, click -> contact Apple Support for help.

2.

If your Apple ID is locked or disabled -> If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support

If you have followed all the steps and instructions and if you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK)

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Answer 2

Raicya

Level 10

208,545 points

Aug 24, 2023 11:11 AM in response to 3ezzyyyyy

Please check ⤵️

1.

If you see a message that says "Your account has been disabled in the App Store and iTunes", there is a problem with your payment method on your account, to resolve the problem you need help from Apple support, click -> contact Apple Support for help.

2.

If your Apple ID is locked or disabled -> If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support

3.

See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)

If you want to change your card, you need to add first the new card, then remove the old card.
or if you use your Apple Account balance, you need to set your Apple Account balance as your default payment.

See also -> Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.

If you have followed all the steps and instructions and if you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.