Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

momo183 Author

Level 1

4 points

Youtube videos not playing - black screen but can hear audio

Hi community,

My iPad Pro 12.9" suddenly stopped playing Youtube videos a few days ago - I could still hear the audio and if I moved the playing 'cursor' along, I could see a hazy thumbprint image at the bottom of the screen.

I tried all the suggested solutions (router reboot, switching the iPad on/off, clearing cache etc) none of which solved this problem.

The problem (for me) was solved by performing the following actions:

Go to 'Settings', then...

'App Store', then...

'Mobile data' (pale grey heading), then...

'Video Autoplay'... I simply changed the setting there from 'off' to 'on', and checked the Youtube video which had previously been a black screen. It was showing! I returned to the Video Autoplay (above) and turned it off again.

The Youtube video continued to play, and so hopefully this will keep working. I can only assume there was some kind of conflict this action has cleared.

Good luck with yours - fingers crossed it works for you too.

iPad Pro (5th generation)

Posted on May 3, 2023 12:49 AM

Youtube videos not playing - black screen but can hear audio

Similar questions