Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Youtube videos not playing - black screen but can hear audio

Hi community,


My iPad Pro 12.9" suddenly stopped playing Youtube videos a few days ago - I could still hear the audio and if I moved the playing 'cursor' along, I could see a hazy thumbprint image at the bottom of the screen.


I tried all the suggested solutions (router reboot, switching the iPad on/off, clearing cache etc) none of which solved this problem.


The problem (for me) was solved by performing the following actions:


Go to 'Settings', then...


'App Store', then...


'Mobile data' (pale grey heading), then...


'Video Autoplay'... I simply changed the setting there from 'off' to 'on', and checked the Youtube video which had previously been a black screen. It was showing! I returned to the Video Autoplay (above) and turned it off again.


The Youtube video continued to play, and so hopefully this will keep working. I can only assume there was some kind of conflict this action has cleared.


Good luck with yours - fingers crossed it works for you too.




iPad Pro (5th generation)

Posted on May 3, 2023 12:49 AM

Reply

There are no replies.

Youtube videos not playing - black screen but can hear audio

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.