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I lost all the photos and videos for the last two weeks, they are not on the device or in iCloud now

iPhone 14 Pro

Posted on May 3, 2023 1:36 AM

Reply
Question marked as Top-ranking reply

Posted on May 3, 2023 8:17 AM

Hi! I can definitely understand your frustration.


Have you checked the ‘Recently Deleted’ folder? Deleted media is stored there for up to 30 days, so it’s possible that your videos and photos are in there. If they’re not, there is no way to recover them, unless you have recently backed up your iPhone after you saved the photos and videos.


Please have a look at these articles for more information:

If you're missing photos or videos in the Photos app - Apple Support

Delete a file or recover a file that you deleted from the Files app - Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Hope you can find your photos and videos soon!


-Jay

1 reply
Question marked as Top-ranking reply

May 3, 2023 8:17 AM in response to zghurska

Hi! I can definitely understand your frustration.


Have you checked the ‘Recently Deleted’ folder? Deleted media is stored there for up to 30 days, so it’s possible that your videos and photos are in there. If they’re not, there is no way to recover them, unless you have recently backed up your iPhone after you saved the photos and videos.


Please have a look at these articles for more information:

If you're missing photos or videos in the Photos app - Apple Support

Delete a file or recover a file that you deleted from the Files app - Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Hope you can find your photos and videos soon!


-Jay

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