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I have a Vizio smart tv and the Apple TV app is glitching

How do I fix the app from glitching when watching shows?

Posted on May 3, 2023 5:59 AM

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12 replies

May 5, 2023 11:33 AM in response to Brinarn43

Greetings Brinarn43,


It sounds like the Apple TV app isn’t working correctly on your Vizo TV. We know how important having a working Apple TV app is for you, and you’re in the right place to find a resolution. Have you tried to reset the app?

Reset the Apple TV app or Apple TV+ app

Resetting the Apple TV app or Apple TV+ app removes your personal information and restores the app to its original settings. If you plan to sell or give away your device, or uninstall the app, you might want to reset it first.
1. Open the Apple TV app or Apple TV+ app.
2. Go to Settings.
3. Choose the Reset option.
If you lost or can't access your device but are still signed in to the Apple TV app or Apple TV+ app, remove the device from your Apple ID device list.
If you reset the Apple TV app or Apple TV+ app on a smart TV that's also signed in to the Apple Music app, the Apple Music app restores to its original settings.

This info is located in this support article: Get the Apple TV app or Apple TV+ app on your smart TV or streaming device - Apple Support


If you need continued assistance, please get in touch with the Apple support team via this link: Get Support.


Cheers!


Jul 15, 2023 10:28 PM in response to Brinarn43

I have the same issue. This is the app on a smart tv. Not the Apple TV product. The Apple plus app will just randomly switch off in the middle of a show and reset to my apps screen. Even more annoyingly it doesn’t at least save where I was at in the show. If I don’t want it to continue doing this when I go back into the app, I have to reset the entire tv. It’s not my internet. I pay for a very good service. I subscribe to every major streamer. Apple plus is the only app that has this problem. I suspect some problem on the coding or interface between the app and Vizio smart tv’s.

I have a Vizio smart tv and the Apple TV app is glitching

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