Apple purchase

I have done one payment for Sony live , my payment amount get deducted but I did not get the subscription, pls process my refund

iPhone 13 Pro, iOS 16

Posted on May 3, 2023 9:46 AM

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Question marked as Top-ranking reply

Posted on May 3, 2023 10:03 AM

  1. This is a user to user forum. You are not addressing Apple here, and we don't process refunds here either.
  2. Where or how did you pay for Sony Live? Check your subscriptions on your Apple account, and make sure it's active there. click here ➜ If you want to cancel a subscription from Apple - Apple Support
  3. If you initiated the subscription directly on Sony Liv´s website or through another platform, then any refunds should happen through there.
  4. If the subscription was done through Apple, and you wish to cancel it and refund it, follow the steps in the support document linked above to cancel it, and then contact Apple support for a refund. click here ➜ Contact Apple Support
1 reply
Question marked as Top-ranking reply

May 3, 2023 10:03 AM in response to garima134

  1. This is a user to user forum. You are not addressing Apple here, and we don't process refunds here either.
  2. Where or how did you pay for Sony Live? Check your subscriptions on your Apple account, and make sure it's active there. click here ➜ If you want to cancel a subscription from Apple - Apple Support
  3. If you initiated the subscription directly on Sony Liv´s website or through another platform, then any refunds should happen through there.
  4. If the subscription was done through Apple, and you wish to cancel it and refund it, follow the steps in the support document linked above to cancel it, and then contact Apple support for a refund. click here ➜ Contact Apple Support

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