my daughter started a new icloud account and the watch is unable to unpair because we don't have access to the old account

my daughter stareted a new apple account and has no access to the old account and i cant get onto the watch

Apple Watch Series 3

Posted on May 3, 2023 3:25 PM

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Question marked as Best reply

Posted on May 3, 2023 3:27 PM

Activation Lock is intended as a theft-deterrent mechanism. A theft deterrent that is easy to bypass would not be much of a deterrent.


Nobody here in the Apple Discussion Forums can help you clear Activation Lock.


To clear an Activation Lock, you will need the password of the associated Apple ID, or the original purchase receipt and a discussion with Apple Support, or similar proof of ownership.


If this device was recently purchased and the seller is still available, contact the seller for remediation or for refund. A remote unlock using iCloud is available to the person with the Apple ID holding the Activation Lock, if that person is still available and is inclined to unlock this device.


Again, only the person with the credentials to the Apple ID holding the lock, or Apple, can clear this lock. For Apple to clear the lock, you will have to provide a receipt with proof of original purchase and with matching serial number or IMEI, legal paperwork from an inheritance, or other similar proof of ownership materials.


For recovering access to your own Apple ID, if you are the holder of the Apple ID associated with the Activation Lock:

If you forgot your Apple ID password - Apple Support

If you forgot your Apple ID - Apple Support

Apple’s I Forgot Service

How to use account recovery when you can’t reset your Apple ID password - Apple Support

Contact Apple for help with Apple ID account security - Apple Support


If you are the heir:

How to request access to a deceased family member's Apple accounts - Apple Support


Purchasing devices with Activation Lock is unfortunately far too common. These are scams, and other fraudulent sales. These locked devices will not be useful to you, and are probably best recycled. See the following link for more info:


The All Too Common SAD Reality of Buying a Used iPad/iPhone (Watch is the same)

1 reply
Question marked as Best reply

May 3, 2023 3:27 PM in response to playscheme3698

Activation Lock is intended as a theft-deterrent mechanism. A theft deterrent that is easy to bypass would not be much of a deterrent.


Nobody here in the Apple Discussion Forums can help you clear Activation Lock.


To clear an Activation Lock, you will need the password of the associated Apple ID, or the original purchase receipt and a discussion with Apple Support, or similar proof of ownership.


If this device was recently purchased and the seller is still available, contact the seller for remediation or for refund. A remote unlock using iCloud is available to the person with the Apple ID holding the Activation Lock, if that person is still available and is inclined to unlock this device.


Again, only the person with the credentials to the Apple ID holding the lock, or Apple, can clear this lock. For Apple to clear the lock, you will have to provide a receipt with proof of original purchase and with matching serial number or IMEI, legal paperwork from an inheritance, or other similar proof of ownership materials.


For recovering access to your own Apple ID, if you are the holder of the Apple ID associated with the Activation Lock:

If you forgot your Apple ID password - Apple Support

If you forgot your Apple ID - Apple Support

Apple’s I Forgot Service

How to use account recovery when you can’t reset your Apple ID password - Apple Support

Contact Apple for help with Apple ID account security - Apple Support


If you are the heir:

How to request access to a deceased family member's Apple accounts - Apple Support


Purchasing devices with Activation Lock is unfortunately far too common. These are scams, and other fraudulent sales. These locked devices will not be useful to you, and are probably best recycled. See the following link for more info:


The All Too Common SAD Reality of Buying a Used iPad/iPhone (Watch is the same)

my daughter started a new icloud account and the watch is unable to unpair because we don't have access to the old account

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