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Matt-112 Author

Level 1

4 points

Face ID not working

I bought a new phone had it for less than two months and not working

Posted on May 5, 2023 12:38 AM

Top-ranking reply

Niel

Level 10

732,521 points

Posted on May 5, 2023 7:18 AM

This is generally a hardware issue. If the unit's on an OS version older than 16.4.1, you might be able to fix it by updating it from a computer or the Software Update function in Settings; otherwise, contact Apple Support.

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Face ID not working

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