Can’t open App Store

iPhone 6s Plus, iOS 11

Do you get any error message?

A question: 

Do you have a MDM (Mobile Device Management) profile?

If so, contact your company - IT department.

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If it is an iPhone 6S you can update to iOS 15.7.5, you can check by reading this Apple article:

iPhone models compatible with iOS 12 -> iOS 16.

iPhone models compatible with iOS 15.5 – Apple Support (UK)

Go to Settings -> General -> Software Update -> Download and Install.

You need about 6 GB device storage and good Service and/or Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.

See the following Apple articles:

Update your iPhone, iPad, or iPod touch

Update your iPhone, iPad, or iPod touch - Apple Support (IN)

If your iPhone, iPad or iPod touch won’t update

If your iPhone, iPad, or iPod touch won't update - Apple Support

You can do the update via PC, see this Apple article: Update software on iPhone, iPad or iPod touch in iTunes on PC

Update software on iPhone, iPad or iPod touch in iTunes on PC – Apple Support (UK)

If you have a Mac see this Apple article: Update your iPhone, iPad, or iPod touch with the Finder

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support

If it is an iPhone 6 -> The last security updates iOS 12.5.7 , it can’t be update to a higher iOS 13 or later.

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Can’t open my App Store

You need to have a good Service and/or Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.

If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

👉 If you tried all of the above steps and you still can’t connect, contact Apple Support.

if you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK)