App Store, iTunes, and Apple Music Services down on iOS 11.3.1

As of this week, my iPhone 7 Plus on iOS 11.3.1 can no longer connect to my Apple Music subscription, App Store, or iTunes store. Apple Music simply reports: "We've run into a problem", while iTunes and App Store cannot connect. I cannot update my device unfortunately, and I never received any notice these services (including one I pay for) would be discontinued.


For any technical guys or developers:


In Apple Music, the failing request is to: https://init[.]itunes.apple.com/bag.xml?ix=6&os=11&locale=en_US


And the resulting syslog error:


<ICStoreURLSession: 0x1c42809b0> finished task <__NSCFLocalDataTask: 0x119a2e5f0>{ taskIdentifier: 3 } { completed } for request <ICStoreURLRequest: 0x1c43fbf00>[Music/3.1][requestContext=<ICStoreRequestContext: 0x1c02a3600>]. err=Error Domain=ICErrorDomain Code=-7100 "(null)" UserInfo={NSUnderlyingError=0x1c4e5a3a0 {Error Domain=NSURLErrorDomain Code=-999 "cancelled" UserInfo={NSErrorFailingURLStringKey=https://init.itunes.apple.com/bag.xml?ix=6&os=11&locale=en_US, NSLocalizedDescription=cancelled, NSErrorFailingURLKey=https://init.itunes.apple.com/bag.xml?ix=6&os=11&locale=en_US}}}


App Store and iTunes are pretty much the same error from the same endpoint, with slightly different parameters.


Any information or help would be greatly appreciated.


Thank you.

Earlier iPhone models

Posted on May 5, 2023 11:13 AM

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App Store, iTunes, and Apple Music Services down on iOS 11.3.1

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