Savings Unavailable - Apple Card

Question

Level 1

4 points

Savings Unavailable - Apple Card

Hi all - I opened an apple credit card when I heard the news of the HYS account apple began to offer. I've had an account for a few weeks now, but every time I try to open the savings account I get the same error that shows in the picture.

My IOS is updated, I verified my I.D, I received my physical card and activated it. I was on the phone with Goldman Sachs for 40 minutes and all the rep could tell me was that it's an error. I've tried multiple times at different points of the day.

Any advice? Anyone else still dealing with this?

iPhone 13 Pro, iOS 16

Posted on May 5, 2023 12:03 PM

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Answer 1

gabski Author

Level 1

4 points

May 7, 2023 7:43 AM in response to Jeff Donald

There was an error in my billing address that I fixed, and after I was able to open the account. Thanks for troubleshooting with me!

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Answer 2

Jeff Donald

Level 8

44,622 points

May 5, 2023 6:15 PM in response to gabski

OK, thank you for the information. Let’s start with a forced restart of your iPhone.

Force restart iPhone - Apple Support

If that doesn’t effect a change, move on to logging out if your Apple ID/iCloud account, restarting your iPhone, and then logging back into your account.

Do you have more than one Apple ID or have changed the email associated with your Apple ID?

Are you behind a VPN?

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Answer 3

Jeff Donald

Level 8

44,622 points

May 7, 2023 7:46 AM in response to gabski

Support article for verification of Apple Cash.

Identity verification for Apple Card or Apple Cash - Apple Support

Follow steps for Apple Cash verification not Apple Card.

Has Apple support had you delete your Wallet app? Have they had you reset Network settings?

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Answer 4

Jeff Donald

Level 8

44,622 points

May 6, 2023 12:19 PM in response to gabski

Just trying to cover all the bases. What model iPhone do you have and where and how was it purchased? There are multiple reports across the internet/social media of iPhones that were models originally intended for the Chinese market having issues.

A few more basics:

iPhone Region set for US — switch off, then back on to confirm

Turned off VPN?

Are you currently in the US and not overseas?

Apple Cash is setup and verified?

How exactly are you trying to open your Savings Account?

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Answer 5

Jeff Donald

Level 8

44,622 points

May 6, 2023 12:32 PM in response to gabski

Are there any restrictions on your Apple Card MasterCard? Please do not post specifics, it’s a public community.

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Answer 6

Jeff Donald

Level 8

44,622 points

Jul 30, 2023 4:40 AM in response to hthrstarr

Could be a potential cause for an issue. Do you have an Apple Card Mastercard account and are you able to access it using your new email address?

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Answer 7

gabski Author

Level 1

4 points

May 5, 2023 6:09 PM in response to Jeff Donald

Hi Jeff, thanks for the reply but I did mention in my post what I've tried: updating my IOS, verifying my ID, trying at different times of the day, activating my physical card, and calling Goldman Sachs.

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Answer 8

gabski Author

Level 1

4 points

May 6, 2023 12:12 PM in response to Jeff Donald

Hi Jeff,

Thanks for the suggestions, I did both and tried to open the savings account afterwards and I still was getting the same message unfortunately.

I only have the one AppleID, it hasn’t been changed, and I am not behind a VPN.

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Answer 9

gabski Author

Level 1

4 points

May 6, 2023 12:28 PM in response to Jeff Donald

The device is an iPhone 13 Pro. It was bought directly through T-Mobile’s website .

For the region, are you referring to the “Language & Region” section in settings? I switched it to a new location and then back to the U.S and tried to open the savings account with no luck.

VPN is not set up.

I am currently in the U.S.

Apple cash is set up, I believe it is verified but is there a way I can check?

I am going to the wallet app -> Apple Card -> Daily Cash -> Savings - Set Up -> Continue -> “Savings Unavailable”

Thanks for your continued help.

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