The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I got a new iPhone but they old owner left their Apple ID info and they can’t remember their id password, how can I add my Apple info so I can use that phone? I lost the person phone number so I can’t contact them
[Re-Titled by Moderator]
To remove the activation lock you can either remove it with the correct Apple id and password
Or if you are unable to do so, and you have proof of purchase, you can apply for Apple to remove the activation lock
See this guide:
How to remove Activation Lock - Apple Support
The step to remove without knowing the Apple ID is under Start a support request
then "Get started" on the next page
Here is the direct link:
https://al-support.apple.com/#/additional-support
Good luck!
To remove the activation lock you can either remove it with the correct Apple id and password
Or if you are unable to do so, and you have proof of purchase, you can apply for Apple to remove the activation lock
See this guide:
How to remove Activation Lock - Apple Support
The step to remove without knowing the Apple ID is under Start a support request
then "Get started" on the next page
Here is the direct link:
https://al-support.apple.com/#/additional-support
Good luck!
Change Apple ID on new iPhone
