pages and numbers disappeared after wiping computer for sale to another person

I went through all of the protocol for properly cleaning my old macbook pro retina, 13" mid 2014, running OS10.15.7

I thought all was okay until the new owner (my husband) wanted to write a document and make a spreadsheet. Those applications (Pages and Numbers) are missing. Everything else is still on the old computer (everything else being all of the other applications). I did a backup on my Seagate before cleaning my old MacBook, and I found Pages and Numbers in a folder titled "Macintosh HD-Data" , but a pop up window says neither can be opened because they are in a Time Machine backup. When I enter the computer's Time Machine and click on Numbers I get a pop up that says Numbers, Version 11.1 2008-2021 Apple Inc. All rights reserved 586.1MB Purchased on June 1, 2021 at 10:10:44 (not true re the purchase date...I bought the MacBook in 2014) There is no option to open Numbers up, download it, or install it. I get the same sort of information in a pop up for Pages.

So, is there a way to get Pages and Numbers back? I can't use the App Store because my MacBook so old.

MacBook Pro 13″

Posted on May 5, 2023 3:30 PM

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Posted on May 6, 2023 4:38 AM

If you previously installed Pages, Numbers, or Keynote since Oct 2013 from the Mac App Store, then you can get the last compatible versions (11.1) from the Mac App Store again, provided you sign in with the same Apple ID as you did previously.


In 2014 and for some time later, Apple would bundle (not part of the operating system) these applications with new Mac purchases and I believe one had to sign into the Mac App Store and "activate" each application before using it. That may further be the qualification to the first sentence, or not.


On macOS Catalina, launch the Mac App Store and sign in with your Apple ID (unless your and your husband are sharing the same ID). Press cmd+0 (zero) to open the Purchased panel, and if your luck is still holding out, you will see each of these applications on that panel with an adjacent download symbol:

which indicates that you can install the application. Click that icon and a dialog will appear asking if you want to install the last compatible version of that application for macOS Catalina. Click OK and the installation will proceed.



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May 6, 2023 4:38 AM in response to Pamela Burnett

If you previously installed Pages, Numbers, or Keynote since Oct 2013 from the Mac App Store, then you can get the last compatible versions (11.1) from the Mac App Store again, provided you sign in with the same Apple ID as you did previously.


In 2014 and for some time later, Apple would bundle (not part of the operating system) these applications with new Mac purchases and I believe one had to sign into the Mac App Store and "activate" each application before using it. That may further be the qualification to the first sentence, or not.


On macOS Catalina, launch the Mac App Store and sign in with your Apple ID (unless your and your husband are sharing the same ID). Press cmd+0 (zero) to open the Purchased panel, and if your luck is still holding out, you will see each of these applications on that panel with an adjacent download symbol:

which indicates that you can install the application. Click that icon and a dialog will appear asking if you want to install the last compatible version of that application for macOS Catalina. Click OK and the installation will proceed.



May 6, 2023 1:35 PM in response to Pamela Burnett

I do not have an Mac App Store recovery scenario for the circumstance where Apple pre-installed the applications in that purchase timeframe and they are not tied to your Apple ID.


If you have these applications backed up on a previous Catalina Time Machine drive, then possibly you can restore the individual applications to the current Catalina /Applications folder:

  • Turn off Time Machine in System Preferences > Time Machine
    • Eject the current Time Machine drive
  • Connect the old Catalina Time Machine backup drive
    • In the Finder Favorites sidebar, select Applications and then launch the Time Machine application in that folder.
      • On the Time Machine Finder-like window, switch to Applications and then move your mouse pointer over the time increments on the right-side of the screen. Click on some of these and see if Pages or Numbers appears in the visible Applications window.
      • When either application appears, press option+cmd+i to open an information panel and see if it is version 11.1 of either application. If both applications appear and are v11.1, press the cmd-key and click both applications to select them and then click the Restore button. They should end up on your Mac in the /Applications folder.


If none of this works, then I recommend contacting Apple Support for a possible solution they may have where they pre-installed the applications and they are not associated with your Apple ID.

Mar 1, 2024 12:16 PM in response to Fox Techie

If the current operating system is Ventura or later, you can get the current (v13.2) versions of Pages, Numbers, and Keynote from the Mac App Store. If you have installed these applications previously, you can sign into the Mac App Store using the identical Apple ID, and then for Mojave and later (e.g. Catalina -> Monterey) press cmd+0 (zero) to see the Purchased panel. If the applications are there, you can install the last compatible version available for your operating system. See my post above. There is no other means to install these applications on a version of macOS older than (currently) Ventura.

May 7, 2023 10:03 AM in response to Pamela Burnett

Pamela,


Pages v11.1 is 642.6 MB and Numbers v11.1 is 579 MB. How you could have wiped that Air with a 120 GB drive, reinstalled the operating system, and ended up with only 25.4 MB of remaining storage is a mystery to me, and is why you don't have sufficient storage to restore either Pages or Numbers until you liberate more storage.


That 25.4 MB available storage is barely enough to let you run the operating system and once that storage is consumed, the Mac will no longer boot without wiping it again and requiring a clean install.


If you have items in the Trash, empty them.


Click that Manage… button and wait until all of the spinning updates are done on each category. Click Review Files in the Reduce Clutter section of that panel. That will show you by descending size, Large files, downloads, etc. which may reveal big things you can remove to free more storage.

May 6, 2023 9:31 AM in response to VikingOSX

When I purchased the MacBook Pro back in 2014 I did not have to go to the App Store and download pages or numbers. The applications were already on my MacBook Pro. I did, however, login as you suggested in your reply above, and pressed command +0. The result is that, as I suspected, there are no purchases. Do you have any other ideas as to how I can get these two applications back onto my computer?

May 7, 2023 9:19 AM in response to VikingOSX

I did what you suggested and was able to verify that both Pages and Numbers are v11.1. I then did the next step and I get the window that says the computer is preparing for the download. Then I am told in another window that I don't have enough memory. I don't understand that because the computer is wiped, so the only items should be applications. I have optimized storage to iCloud, photos are stored there as well. This is a picture of what I see on the old MacBook. Do you have any suggestions?

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pages and numbers disappeared after wiping computer for sale to another person

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