Ask to buy not allowing review

I am getting my child’s app requests but instead of the notification saying “review request” and giving me the options to approve or decline, it just says “view in store” and takes me to the App Store with no options to approve. It has previously worked as expected and just changed. Any help for how I can get to to work again?

Posted on May 5, 2023 6:35 PM

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37 replies

Oct 12, 2023 2:55 PM in response to marthafromrockford

Apple just doesn’t care. I opened a ticket with them about this issue a while back and was assured by the technician that he would stick with me until a resolution was reached. Not only did he not do that, but he completely failed to follow up with me at all, as promised. I posted multiple requests for status updates in the ticket but heard nothing back until I finally received an email stating that the ticket had been closed. Didn’t Apple used to pride themselves on customer experience? Guess those days are long gone….

Oct 19, 2023 10:47 AM in response to cmit0227

Ha, I also started a chat and after trying all the suggestions also mentioned here the advisor transferred me to a senior agent. He called me and started a screen sharing session so he could see my iPhone screen, see my settings and was able to tell me where to tap…

the issue remained and now have a link to him, just waiting for the next iOS update 17.1 before trying again and reporting…

Ask to buy not allowing review

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