FACE ID NOT WORKING

If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.

If you see a message saying to try again later, see if it's a system issue: Apple - Support - System Status

Here's a list of standard things to try when a feature is not working:

Make sure the software is up to date on all devices involved.

Update macOS on Mac - Apple Support

Update your iPhone or iPad - Apple Support

Sometimes it helps to have the devices involved take a fresh look at settings:

● If this is a service, try disabling it and turning it back on.

Restart the device.

Hello folks. I was also having trouble with inputting a new face. I cruised around the web to find a technique to solve the problem. I just cleaned the camera lense and was able to successfully get a new Face ID.

Perhaps the true depth camera didn’t calibrate properly, in which case, faceID can’t recognize the features of your face. Try restarting.