FACE ID NOT WORKING

If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.

If you see a message saying to try again later, see if it's a system issue: Apple - Support - System Status

Here's a list of standard things to try when a feature is not working:

Make sure the software is up to date on all devices involved.

Update macOS on Mac - Apple Support

Update your iPhone or iPad - Apple Support

Sometimes it helps to have the devices involved take a fresh look at settings:

● If this is a service, try disabling it and turning it back on.

Restart the device.

Perhaps the true depth camera didn’t calibrate properly, in which case, faceID can’t recognize the features of your face. Try restarting.

Hello folks. I was also having trouble with inputting a new face. I cruised around the web to find a technique to solve the problem. I just cleaned the camera lense and was able to successfully get a new Face ID.