App Store error

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Level 1

9 points

App Store error

I got an error saying that my iPhone 6s on iOS 11 can’t connect to the App Store, even though the servers are up and I’m connected to the internet. How do I fix this? (also I don’t want to update)

Earlier iPhone models

Posted on May 7, 2023 12:52 AM

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Answer 1

Top-ranking reply

Raicya

Level 10

210,087 points

May 7, 2023 1:15 AM in response to felix_gorea

Check the network connection:

You need to have a good Service and/or Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.

If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

👉 If you tried all of the above steps and you still can’t connect, contact Apple Support.

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my iPhone 6s on iOS 11

If it is an iPhone 6 -> you can update to iOS 12.5.7.

If it is an iPhone 6S you can update to iOS 15.7.5.

You can check here -> iPhone models compatible with iOS 12 -> iOS 16.

iPhone models compatible with iOS 15.5 – Apple Support (UK)

Go to Settings -> General -> Software Update -> Download and Install.

You need about 6 GB device storage and good Service and/or Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.

See the following Apple articles:

Update your iPhone, iPad, or iPod touch

Update your iPhone, iPad, or iPod touch - Apple Support (IN)

If your iPhone, iPad or iPod touch won’t update

If your iPhone, iPad, or iPod touch won't update - Apple Support

You can do the update via PC, see this Apple article: Update software on iPhone, iPad or iPod touch in iTunes on PC

Update software on iPhone, iPad or iPod touch in iTunes on PC – Apple Support (UK)

If you have a Mac see this Apple article: Update your iPhone, iPad, or iPod touch with the Finder

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support

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Answer 2

May 8, 2023 6:42 AM in response to Raicya

I have the same problem as OP. It affects App Store, iTunes, and Apple Music. iPhone 7 Plus on iOS 11.3.1. I am unable to update my device, unfortunately. I also have not received a notification that any of these services would be dropped/unsupported on device or version. I am still paying for Apple Music and I expect it to work or to at least receive warning if the services are going to be unsupported.

Here are the errors from the syslog while Apple Music is failing to connect, it's the same errors produced in all the affected apps:

<ICStoreURLSession: 0x1c0096490> <ICStoreURLRequest: 0x1c41e5300>[Music/3.1][requestContext=<ICStoreRequestContext: 0x1c02a40e0>] no validation key in trust info - failing extended validation

<ICStoreURLSession: 0x1c42809b0> finished task <__NSCFLocalDataTask: 0x119a2e5f0>{ taskIdentifier: 3 } { completed } for request <ICStoreURLRequest: 0x1c43fbf00>[Music/3.1][requestContext=<ICStoreRequestContext: 0x1c02a3600>]. err=Error Domain=ICErrorDomain Code=-7100 "(null)" UserInfo={NSUnderlyingError=0x1c4e5a3a0 {Error Domain=NSURLErrorDomain Code=-999 "cancelled" UserInfo={NSErrorFailingURLStringKey=https://init.itunes.apple.com/bag.xml?ix=6&os=11&locale=en_US, NSLocalizedDescription=cancelled, NSErrorFailingURLKey=https://init.itunes.apple.com/bag.xml?ix=6&os=11&locale=en_US}}}

I can reach the bag at https://init[.]itunes.apple.com/bag.xml just fine via my computer on the same internet connection. Over the past few days it has reconnected around 8-9:00 PM EST, but after any device reboot the service refuses to connect once again. Very frustrating.

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