iOS 16.4.1(a) and Homekit - Philips hue not responding

Hello everyone,


I am currently having an issue with iOS 16.4.1(a) and Homekit update.

Indeed, all of my Philipps Hue lights appear as "unresponsive".

Of course Siri is also affected.


The workarounds I have found is to use Alexa or the Philipps Hue app.

  • Do you encounter this behavior?
  • Do you have any advice?

Posted on May 7, 2023 1:55 PM

Reply
78 replies

Jul 7, 2023 12:34 AM in response to LEFBE

As of 04-Jul-2023 suddenly all my Philips Hue lights and devices are connected in Apple Home again, like it was a few months ago. I did not do anything, and according to other threads it was an update from Philips that rolled out globally in early July. I am glad it is working normally now.

Jul 15, 2023 4:06 PM in response to philipshue_devsupport

I've never been able to connect my Hue bridge/lights to homekit. Whenever I try to do this I consistently get, via the Hue iOS App, "Apple Hone sync error: Unkown error Code: 2002". Or via the Homekit App "Unable to add accessory: The set-up code is incorrect".


The Hue Bridge (BSB002) is now on firmware 1.58.1958159030. I've reset the bridge multiple times, deleted and installed the Hue App all to no avail.


The Hue App works fine. Only Hue lights/switch/PIR are connected. I have it all connected and working to Amazon Alexa with no issues.


Stumped as to what I should try next.

Jul 17, 2023 8:57 AM in response to robodot

@robodot

We have some cases where the configuration in the factory did not go well, which can be solved by doing a factory reset. If that does not solve your issue - as you indicated you reset already multiple times - please reach out to contact customer care (preferable via social). Tell them "Can you please create a BSRT, this has been agreed with third line support."

Aug 1, 2023 10:43 PM in response to LEFBE

this happened to me I had to unlink my Apple Home from the Hue app. then re-add it, for some reason my hue app is always unable to connect to apple home by pressing the button on Hue bridge. I clicked “I need help” when it failed to connect then it let me scan the code on the bottom of hue bridge instead and it works now. my family still cant use siri to control on their iphone. they’re members of my apple home and it says they can control hue devices but it says “device no response” Im still trying to fix it for them but it works on my ipad and iphone

Aug 2, 2023 4:22 AM in response to rolypolybug3

Brilliant, thanks, this worked to finally get my iPhone's Home app/Siri working with our Hue bridge. To get my wife's phone connected, all I had to do was open Home/Home Settings on my iPhone, remove her from the list of persons who were authorized to use our Home, then re-add her to the list. That sent an invite to her. When we opened her Home app on her iPhone, the invite was waiting in Settings. She accepted and now Siri is working to control our Hue bridge on both our phones. Phew, glad that's finally working again.

Aug 28, 2023 6:48 AM in response to LEFBE

I'm having the same problem, but it's intermittent. It started a few weeks ago, I tried all sorts of resets, nothing worked, then a few days later it all started working again.


It's dropped out a couple of times since, and it's down again now. I've checked and everything (iPhone, hue bridge, etc.) is on the latest version of software.


Would be good to get a fix for this, if anyone has found one.

iOS 16.4.1(a) and Homekit - Philips hue not responding

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