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My iPhone 7's screen locked up after updating

After updating the software the switch off when the phone screen is locked. Why


[Re-Titled by Moderator]

iPhone 7 Plus, iOS 15

Posted on May 7, 2023 5:45 PM

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Question marked as Top-ranking reply

Posted on May 8, 2023 1:06 AM

Three basic troubleshooting steps to perform (test after each attempt):


A) Try a "forced" restart of your iPhone 7 using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:

Press and hold both the side (power) button and the volume down button until you see the Apple logo.


B) If you can, check your battery status in Settings>Battery>Battery Health & Charging>Maximum capacity. If it is close to 83-80%, have it replaced as soon as possible, since it might have unpredictable behavior.


C) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS (the latest available/supported by your device model). To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

May 8, 2023 1:06 AM in response to anandhu240

Three basic troubleshooting steps to perform (test after each attempt):


A) Try a "forced" restart of your iPhone 7 using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:

Press and hold both the side (power) button and the volume down button until you see the Apple logo.


B) If you can, check your battery status in Settings>Battery>Battery Health & Charging>Maximum capacity. If it is close to 83-80%, have it replaced as soon as possible, since it might have unpredictable behavior.


C) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS (the latest available/supported by your device model). To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

My iPhone 7's screen locked up after updating

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