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I’ve been having problems with my new iPad not turning on. If it goes dead…. I plug it in for hours, and nothing…. I can’t seem to turn it on. Sometimes it works, sometimes I just wait and then it will turn on out of the blue. Any advice?
iPad Air, iPadOS 16
If purchased directly from Apple, in addition to your statutory rights, in most countries/regions you have benefit of a 14-day period within which your iPad can be unconditionally returned for exchange or refund.
If applicable and you have any issues or concerns whatsoever, you would be best advised to make use of the opportunity while it remains available to you. After expiry of the 14-day returns window, Apple may replace a defective device with a renewed/reconditioned device of the same model and specification.
These support pages should help with troubleshooting battery and charging issues:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.
Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).
If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
Genius Bar Reservation and Apple Support Options - Apple
If purchased directly from Apple, in addition to your statutory rights, in most countries/regions you have benefit of a 14-day period within which your iPad can be unconditionally returned for exchange or refund.
If applicable and you have any issues or concerns whatsoever, you would be best advised to make use of the opportunity while it remains available to you. After expiry of the 14-day returns window, Apple may replace a defective device with a renewed/reconditioned device of the same model and specification.
These support pages should help with troubleshooting battery and charging issues:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.
Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).
If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
Genius Bar Reservation and Apple Support Options - Apple
Make an appointment at the nearest Apple location to have your iPad evaluated for free.
Once the diagnostics are complete, the staff will explain your options.
Make a Genius Bar Reservation
Genius Bar Reservation and Apple Support Options - Apple
Or use this link to see if Apple can run remote diagnostics on your iPad
(when the iPad is working):
Brand new iPad won’t turn on
