The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

erni192 Author

Level 1

4 points

What are going on my face id

My Face ID have a problem

Posted on May 8, 2023 5:19 AM

Top-ranking reply

Carol B.

Level 7

22,975 points

Posted on May 8, 2023 5:32 AM

The link above your post lists the steps you should follow if your FaceID is not working. I’ve copied the pertinent part here:

Update your iPhone or iPad to the latest version of iOS or iPadOS.
Check if there is an issue with Face ID in your iPhone's parts and service history. To do this, open the Settings app, tap General, then tap About.
If you still can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.

Only a trained technician should service your device. Improper repair, modification, or use of nongenuine Apple components in the laser systems might prevent the safety mechanisms from functioning properly and could cause hazardous exposure and injury to eyes or skin.

View in context

What are going on my face id

Similar questions