I can only hear voice when the speaker button is on? what do I do?

Hi there Katharinedfisher,

You mentioned an issue with your iPhone receiver not working properly on calls, but did say the speaker is working. There are steps you can work through that will often help resolve this issue. Start with this article: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

Follow these steps

1. If your device has a Ring/Silent switch, move the switch forward—toward the device's display—so that orange isn't showing. If you're using an iPad, you can also swipe down from the top-right corner to open Control Center and make sure that Silent Mode is off. 

2. Open Settings > Focus > Do Not Disturb and make sure that Do Not Disturb is off.

More steps to try:

1. Remove all screen protectors, films, or cases from your device. 

2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty. 

3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.

4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.

5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.

If your receiver still isn't working, the next best step is to get in touch with Apple Support directly. You can reach them here: Get Support

You can also find the support phone number for your region at this link: Contact Apple for support and service - Apple Support

All the best.