"iTunes has stopped working" again -- version 12.10.11.2

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Cronstaal Author

Level 1

6 points

"iTunes has stopped working" again -- version 12.10.11.2

I'm experiencing the "iTunes has stopped working" problem again. I'm running iTunes 12.10.11.2 on Windows 7.

I've had this problem before, but with version 12.10.10. See this thread:

https://discussions.apple.com/thread/252325597

Just like last time, this time too it helps to block iTunes from accessing the Internet.

Incidentally, I run Windows in a VMware virtual machine. Last time I used this VM and ran iTunes, I did not have this problem. Why does it happen now, suddenly, with no apparent reason?

-Albert.

Windows, Windows 6

Posted on May 8, 2023 7:37 AM

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Answer 1

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turingtest2

Level 10

278,263 points

May 14, 2023 6:13 AM in response to Cronstaal

It is worth noting that iTunes is no longer properly supported for Windows 7. Features that require iTunes to communicate with Apple's servers will fail because your old computer doesn't have up to date secure transport mechanisms.

Windows 7 is past end of life. It is probably time you upgraded or bought a new computer. See https://www.zdnet.com/article/heres-how-you-can-still-get-a-free-windows-10-upgrade/.

tt2

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Answer 2

Cronstaal Author

Level 1

6 points

May 14, 2023 10:45 AM in response to turingtest2

turingtest2 wrote:

It is worth noting that iTunes is no longer properly supported for Windows 7. Features that require iTunes to communicate with Apple's servers will fail because your old computer doesn't have up to date secure transport mechanisms.

That doesn't sound like a hardware problem?

Windows 7 is past end of life. It is probably time you upgraded or bought a new computer. See https://www.zdnet.com/article/heres-how-you-can-still-get-a-free-windows-10-upgrade/.

tt2

In the long term, an upgrade is inevitable. The whole point of keeping this Windows virtual machine is to run Windows software that I have yet to dispense with, and soon enough, Windows 7 will not be up to that task.

-Albert.

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Answer 3

Cronstaal Author

Level 1

6 points

May 23, 2023 10:14 AM in response to turingtest2

I upgraded the VM to Windows 10. It is slower and requires more memory, but iTunes is working better. In fact, the issue under discussion has been resolved.

-Albert.

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Answer 4

ShannonM1

Community Specialist

May 11, 2023 9:19 AM in response to Cronstaal

Hello Cronstaal,

With iTunes not working for you, we'd recommend looking into the troubleshooting steps that are outlined at If you have problems playing music in iTunes on PC - Apple Support This will guide you through the common causes for iTunes not to work.

Be certain that your internet connection doesn't include added security software like firewalls that may be blocking the necessary ports to connect, as that can cause it not to function properly.

Cheers!

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Answer 5

turingtest2

Level 10

278,263 points

May 14, 2023 11:01 AM in response to Cronstaal

If iTunes is running in a VM then I don't see how it is a hardware problem. Can you spin up a Windows 10 VM and see if your library will run in the latest version of iTunes in that?

tt2

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"iTunes has stopped working" again -- version 12.10.11.2

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