My apple TV locates my network but then won’t let me enter the password. Instead I get a (-100) message.

Airplay recognizes my network but won’t let me enter the password on my Ipad Air 4th generation sine I got a new xfinity modem


iPad Air 2, iPadOS 14

Posted on May 8, 2023 9:52 AM

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Question marked as Top-ranking reply

Posted on May 8, 2023 10:06 AM

Do you have the Apple TV box? Which model?

Identify your Apple TV model - Apple Support

Find your Apple TV model number - Apple Support


  1. Try the steps as mentioned in: If your Apple TV can't connect to Wi-Fi - Apple Support
  2. Try the ‘Other…’ option instead of selecting a listed discovered network. Especially if the password has been changed on the same network name.
  3. For Apple TV (4th generation or earlier), verify that the router or access point isn’t set to use WPA3, as only device models from ~2018 or later support that. Instead use ‘WPA2/WPA3 Transitional’. Some users report having to set ‘WPA2’-only first.


What does the iPad have to do with it?

1 reply
Question marked as Top-ranking reply

May 8, 2023 10:06 AM in response to marydugan

Do you have the Apple TV box? Which model?

Identify your Apple TV model - Apple Support

Find your Apple TV model number - Apple Support


  1. Try the steps as mentioned in: If your Apple TV can't connect to Wi-Fi - Apple Support
  2. Try the ‘Other…’ option instead of selecting a listed discovered network. Especially if the password has been changed on the same network name.
  3. For Apple TV (4th generation or earlier), verify that the router or access point isn’t set to use WPA3, as only device models from ~2018 or later support that. Instead use ‘WPA2/WPA3 Transitional’. Some users report having to set ‘WPA2’-only first.


What does the iPad have to do with it?

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My apple TV locates my network but then won’t let me enter the password. Instead I get a (-100) message.

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