How to create an appointment for iPhone battery service

Hello Joynail!

Would you mind providing your iPhone battery’s Maximum Capacity for us? To find it, please go to: Settings > Battery > Battery Health & Charging.

If the Maximum Capacity is 80% and under, Apple recommends that it be replaced. So, if your iPhone battery’s Maximum Capacity is under 80%, please head to this link to see about having it replaced: iPhone Battery Repair & Replacement - Apple Support

I hope this is helpful. Good Luck!

Joynail Said:

"Need an appointment: Cell not holding charge. I have had support chat today"

-------

Troubleshooting iPhone Charge:

Visit the following links for tips on troubleshooting this...

I. Try what is on this Link: If your iPhone, iPad, or iPod touch won't Turn on or is Frozen - Apple Support

II. View the Battery Health:

Apple recommends you get a new battery, once the Battery Health reaches 80% or lower. When the Battery Health is 80% or lower, it is time for a new battery.

1. Go To: Settings
2. Tap: Battery
3. Tap: Battery Health
4. View: [the percentage]
5. Is it 80% or less?  If so, it is time for a new battery.

III. Perform a Restart:

Try Force Restarting your iPhone. Save any information that need be. Then perform the restart.

Go Here: Force Restart iPhone - Apple Support

IV. A Few Apple Support Sites that May Help:

• iPhone Battery and Performance - Apple Support

• Charge and Monitor the iPhone Battery - Apple Support

• About the Battery Usage on your iPhone - Apple Support

• If your iPhone or iPod touch won't Charge -Apple Support

• About Optimized Battery Charging on your iPhone - Apple Support

• If you see "Your iPhone Battery may Need to be Serviced" - Apple Support

Joynail Said:

"Need an appointment"

-------

Set up a Genius Bar Appointment at your local Apple Store. 

Your battery is doing wonderful, capacity-wise.

So, to troubleshoot further, please see the link that TheLittles provided:

Set up a Genius Bar Appointment at your local Apple Store.