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the subscription is canceled but it is active in the settings question why do I receive notifications about payment for what why support is not responding why it does not work I have to pay for canceling the free trial subscription and now I owe $ 6.99 what kind of nonsense

iPhone 11, iOS 16

Posted on May 9, 2023 8:26 PM

Reply
Question marked as Top-ranking reply

Posted on May 9, 2023 8:29 PM

dashakurdykova Said:

"subscription: the subscription is canceled but it is active in the settings question why do I receive notifications about payment for what why support is not responding why it does not work I have to pay for canceling the free trial subscription and now I owe $ 6.99 what kind of nonsense"

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For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
3 replies
Question marked as Top-ranking reply

May 9, 2023 8:29 PM in response to dashakurdykova

dashakurdykova Said:

"subscription: the subscription is canceled but it is active in the settings question why do I receive notifications about payment for what why support is not responding why it does not work I have to pay for canceling the free trial subscription and now I owe $ 6.99 what kind of nonsense"

-------


For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

May 9, 2023 10:06 PM in response to TheLittles

The claim does not show this application, I wrote to support, I can't call or write to support, what should I do? I hope they answer me, so I can't download anything and use applications and payment, it's some kind of error in the system of the creator of the application or just some kind of glitch, thanks for the answers, I thought it was technical support

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