Unstable network - iPhone 11 (maxis)

Yes, i have same issue with Maxis, i just change from U***y to Maxis in a month, previously with U***y i have no issue

I have the same problem, contacted Maxis customer service but seems like they do not have any temporary solutions for this.

Anyone got any other ways?

I have had the same issue for 2 months. Maxis does not have a solution for the problem.

I tested with Celcom sim on the same phone and it works fine.

After many calls with Maxis, the only solution to this issue is to switch from Maxis to Celcom.

I got this issue yesterday 2nd July 2023. Initially I thought its maxis faulty or what not. But i didnt had time to call yesterday. So i called today on 3july2023. I called maxis and explain. Apparently maxis says its apple faulty because all Maxis user with Iphone 11 is having this issue *After Updating the lates IOS*.

So maxis told me to contact apple support at 1800806419. But apple technical office is close on weekend :’). So for me luckily i still kept my old phone, so I transferred my “Sim Card” to my old phone and use it as a walking wifi (Hotspot) to my iphone, while waiting to settle this issue with apple.

Hey man! I have the same issue too.. By any chance did you have the solution already?

im using ip12 and umobile, also got the same error! able to use google or search youtube. but cant even play the video.

I switched to Digi, also facing the same issue.

I have called apple on 5June. Spoke to Mr.Andrew (Apple Support) We spoke for like 30mins.

Apple Support ask to connect to my phone via icould (Remotely). And they will direct via phone call to view the things they need on iphone settings. This is To know about Sim Restrictions, imei & Serial Number (They will Screenshot)

After the call. They will ask a “Video Screen Recording” for a proof the connection issue, they will send a link to upload this video via Email that you provided, this is for them to send to Apple Engineers. So for my “Video Recording” i record 1)Proof that i have valid internet data 2) Proof that connection shows E/4G but cant connect to youtube/fb etc.

i’ve send my “Video Screen recording” Today 7 June 2023. Will update once they contact me back.

Hey man, thanks for it! Keep us updated..

im also facing same issue, and they say it could be hardware issue, and asking to leave the phone in service centre.

but it’s like, mine is eSim, so I can’t use other phone or anyhow, and they don’t have temporary replacement phone.

I'm having the same issue with my iP11. Put in UMobile sim card also the same. Any updates from Apple support on this? Really hope they can fix the issue ASAP.

I've called Maxis several times and everytime they were just redirecting me to call Apple for this particular issue. So I did and called Apple, updated the iOS to latest version as they told me to, and the problem persists. Thought it would be just temporary but it's been two **** weeks, is there any ACTUAL solutions yet?

I came across this issue with my iPhone 11 on (3rd July 2023) morning, did everything I could to remedy the issue but to no avail (soft resetting my phone, toggling airplane mode, ejecting my sim). I called up Maxis who's customer service told me that many iPhone 11 users currently using Maxis has this issue, and that it was rare of me to be experiencing network errors this late. He began walking me through a "temporary fix" until Maxis releases their 5G SIM cards in the next 2 months, or so he claims. The temporary fix didn't work, therefore he directed me to Malaysia's apple support number. I tried staying on the line but it took too long, probably from all the iPhone 11 users.. I ended up not speaking to any representatives, am currently STILL waiting on a software update.

I’m facing the same problem now, the 4G sign on the top right of phone screen show full bar, but cannot use any online function

I’m Apple user for many many years, and this iPhone 11 I hav been using around 3yrs, wondering how come it happen now?

Visited Aeon Cheras Selatan Machines to tell the technician my issue, he tell me to contact apple support, and i had a conversation with Apple senior advisor after a chatting advisor, he suggested me to do some more tests, these are what I tested

My SIM card to iPhone XR, 4G works well

My SIM card to Vivo phone, it works well

My SIM card to Huawei tablet, it works well

Other’s Maxis SIM card to my iPhone 11, 4G unstable again, and my phone become super hot and shows temperature too high after like 10mins, so I have to switch off the mobile data to cool down my phone… (searching signal will run battery usage much more than WiFi)

Well.. the last thing I havnt try is down grade my iOS… I’ll try it if the Apple advisor can’t find the reason..

The senior advisor promised my he will call back to me this afternoon.. let’s see…

Have you received any update on this issue?

I am also facing the same thing. I have contacted Maxis and they have mentioned that they have been receiving similar complaints about this problem from iphone11 users, since March 2023.

For me, this problem happens around 2 weeks after getting this phone, and I am using Maxis Postpaid plan, which was just recently upgraded one week after I bought the phone. I used prepaid before, and I don’t remember having the problem with mobile data connectivity during that one week. I am not too sure if the switching in phone plan is causing the problem, but when I switch my SIM card to another iPhone and android phone it seems to be working fine.

I’ve reached out to Apple Support and their SG cc called me back (since I seem to be unable to get ahold of the cc in Malaysia). They’ve done the diagnostic remotely and didn’t find any problem with the hardware, so all they are suggesting now is to go to Maxis and get a new SIM card or switch to eSim. The thing is, the SIM card works fine in other phone, and when I tried another SIM card in my phone, the signal seems to be problematic again. I am not sure if I should try to switch to eSim as they suggested, or if I should just wait this out. It’s so frustrating, when you are out and about and needed internet connection. I hope Apple look into this more seriously.