Unstable network - iPhone 11 (maxis)

Hi. recently my iPhone 11 got internet connection problem. the internet always got Egde and sometime shown 4G but no internet connection. My telco in maxis. Whenever i contacted customer service Maxis, they said they received so many reports regarding on the same problem which is from iPhone 11 users. So, this issue obviously is related to software compatibility, not the telco. Some said iPhone 11 does not support 5G.


Anyone got the same problem?

Posted on May 10, 2023 12:17 AM

Reply
46 replies

Aug 18, 2023 7:10 PM in response to izzahazieda

Hi. I had the same problem. It happened just recently (a month ago). Contacted Maxis and was told a lot of iPhone 11 users are having this issue, and apparently it's phone issue, not telco. Went to Machine service centre and had my phone diagnosed, and Cellular failed the test. They said the same thing about iPhone 11, but mostly happened to Maxis. Nothing much they can do if you're out of warranty period (been using the phone for 3years+). They quoted rm2k+ to repair which is ridiculous. I personally believe it has to do with the new updates, coz it was ok before. Quite frustrated with Apple right now. Seems like they're pushing us to change to a new phone.

Aug 31, 2023 4:11 AM in response to faries744

faries744 wrote: "iPhone 11 (...) (been using the phone for 3years+)."

faries ~ As you've been using your iPhone 11 for "3years+", it's worth checking for a weak, aging battery...


Does your iPhone 11 still have its original battery?


And what's the Maximum Capacity % here?...


Settings > Battery > Battery Health & Charging


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Sep 1, 2023 8:27 AM in response to faries744

faries744 wrote: "Yes original battery. Now down to 80% I think.
But does that have anything to do with cellular 4g problem?"

Yes, that's why I asked. 80% is Apple's recommended level for having the battery replaced. The weak, aging battery is not providing sufficient power to the iPhone's antenna to connect with cell tower signals. The long process of applying an iOS update to an old iPhone with a weak battery can be the proverbial "straw that broke the camel's back." So have the depleted battery replaced and your cellular connectivity will likely return:


iPhone Battery & Power Repair


About genuine iPhone batteries


Repair Provider Verification


(Articles found by searching Apple's Knowledge Base.)


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Oct 7, 2023 10:22 PM in response to izzahazieda

Hi, got the same problem here. Been to a few repair shops, all said my iphone 11 is working good. Tried different sim umobile,digi and celcom but the results still the same. At some point the connection will turn from 4g to Edge and eventually will get “no service” sometimes “searching…”


Let me know if anyone got any solution to this. Still waiting on software update incase that is the problem, currently downloading 17.0.3

Unstable network - iPhone 11 (maxis)

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