Unstable network - iPhone 11 (maxis)

Hi. recently my iPhone 11 got internet connection problem. the internet always got Egde and sometime shown 4G but no internet connection. My telco in maxis. Whenever i contacted customer service Maxis, they said they received so many reports regarding on the same problem which is from iPhone 11 users. So, this issue obviously is related to software compatibility, not the telco. Some said iPhone 11 does not support 5G.


Anyone got the same problem?

Posted on May 10, 2023 12:17 AM

Reply
72 replies

Jul 19, 2023 4:38 PM in response to izzahazieda

Extremely disappointed with apple at this point! Have tried everything - calling apple care, my telco company, resetting network settings, switching telos... nothing worked!! Apparently many iphone 11 users have this problem now! I got so upset that I actually bought a new S****ng phone. Problem was immediately solved. Apple, shame on you! You lost a customer.

Jul 21, 2023 11:00 PM in response to izzahazieda

I went to service centre today and they checked the phone and they concluded that cellular hardware issue was detected during the test.

as my phone is not within warranty to change the board it will cost me RM2k+

they also said many iPhone 11 users have the same issue and those within warranty can get it replaced.

I thought Apple is reliable. I’m so upset and disappointed now.

Jul 26, 2023 11:17 PM in response to Lucas_Scott

Dear Apple,

Since customers from other countries also having the same issue with iphone 11.

I think you should compensate us as we have paid so much and facing the issues that never been solved for months.

Telco company informed that it is iphone issue which we need to refer to Apple but until now I am still facing unstable phone line and data.


I didn't see any reply ( official or unofficial ) from Apple.


Ang

Aug 2, 2023 9:16 AM in response to izzahazieda

I'm sorry to hear that you're experiencing internet connection issues with your iPhone 11 on the Maxis network. It's essential to determine the cause of the problem to find a solution. Here are some steps you can take to troubleshoot the issue:


1. Check for Software Updates: Ensure that your iPhone is running the latest iOS version. Sometimes, software updates can address network-related issues.


2. Reset Network Settings: Go to "Settings" > "General" > "Reset" > "Reset Network Settings." This will reset your network settings, including Wi-Fi passwords and cellular settings. Note that you'll need to re-enter Wi-Fi passwords after doing this.


3. Toggle Airplane Mode: Turn on Airplane Mode for a few seconds, then turn it off. This can refresh your device's connection to the cellular network.


4. Check SIM Card: Ensure that the SIM card is properly inserted and not damaged. You can try removing and reinserting it.


5. Contact Maxis Support: If the issue persists, get in touch with Maxis customer support again. Request them to check the status of your account and ensure there are no network-related problems in your area.


Regarding the compatibility of iPhone 11 with 5G, it's essential to note that iPhone 11 models do not support 5G. They are equipped with 4G LTE capabilities. However, this should not affect your ability to connect to 4G or have stable internet access.


If the problem persists after trying the troubleshooting steps above, it's advisable to reach out to Apple support. They can assist you in diagnosing the issue further and providing potential solutions or repairs if necessary.

Aug 18, 2023 7:10 PM in response to izzahazieda

Hi. I had the same problem. It happened just recently (a month ago). Contacted Maxis and was told a lot of iPhone 11 users are having this issue, and apparently it's phone issue, not telco. Went to Machine service centre and had my phone diagnosed, and Cellular failed the test. They said the same thing about iPhone 11, but mostly happened to Maxis. Nothing much they can do if you're out of warranty period (been using the phone for 3years+). They quoted rm2k+ to repair which is ridiculous. I personally believe it has to do with the new updates, coz it was ok before. Quite frustrated with Apple right now. Seems like they're pushing us to change to a new phone.

Aug 31, 2023 4:11 AM in response to faries744

faries744 wrote: "iPhone 11 (...) (been using the phone for 3years+)."

faries ~ As you've been using your iPhone 11 for "3years+", it's worth checking for a weak, aging battery...


Does your iPhone 11 still have its original battery?


And what's the Maximum Capacity % here?...


Settings > Battery > Battery Health & Charging


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Oct 7, 2023 10:22 PM in response to izzahazieda

Hi, got the same problem here. Been to a few repair shops, all said my iphone 11 is working good. Tried different sim umobile,digi and celcom but the results still the same. At some point the connection will turn from 4g to Edge and eventually will get “no service” sometimes “searching…”


Let me know if anyone got any solution to this. Still waiting on software update incase that is the problem, currently downloading 17.0.3

Nov 1, 2023 1:44 AM in response to lalanima

lalanima wrote: "...Definitely a phone problem and not the service provider. (...) my iphone11 was working just fine."

lalanima ~ With an older model such as the iPhone 11, an often overlooked cause of problems can be a weak, aging battery...


Does your iPhone 11 still have its original battery?


And what's the Maximum Capacity % here?...


Settings > Battery > Battery Health & Charging


õ¿õ¬

Nov 7, 2023 8:50 PM in response to livanyahpiriya

Still the same issue. Been facing this since May. Keep on updating to latest IOS updates and the peoblem still persist. What’s the purpose of me buying this phone to enjoy good quality phone when i need to keep it in the drawer because of connection issues? I hope Apply can compensate or fix this bug because apparently it happens to the whole world not just Malaysia. I’ve invested my large saving for this ip11 last 2 years and was hoping i can use it longer.

Unstable network - iPhone 11 (maxis)

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