Unstable network - iPhone 11 (maxis)

Hi. recently my iPhone 11 got internet connection problem. the internet always got Egde and sometime shown 4G but no internet connection. My telco in maxis. Whenever i contacted customer service Maxis, they said they received so many reports regarding on the same problem which is from iPhone 11 users. So, this issue obviously is related to software compatibility, not the telco. Some said iPhone 11 does not support 5G.


Anyone got the same problem?

Posted on May 10, 2023 12:17 AM

Reply
72 replies

Nov 8, 2023 1:19 AM in response to Chieera02

Chieera02 wrote: "...I’ve invested my large saving for this ip11 last 2 years..."

Chieera ~ Two years is the age when an iPhone battery begins to weaken due to recharging cycles and cause "connection issues"...


Does your iPhone 11 still have its original battery?


And what's the Maximum Capacity % here?...


Settings > Battery > Battery Health & Charging


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Nov 20, 2023 3:46 AM in response to izzahazieda

Same story. I bought iphone 11 around 2 years ago. and the network issue I have had since August.

I bought local sim cards in Singapore and Cambodia. Same story.

It is definitely not a carrier.


I have a feeling that it is happening with 5G deployment. For Malaysia it was somewhere starting from May 2023.

Feels like a new mobile hardware/antenna which supports 5G, and at the same time it can transmit 4G in some sort of a compatibility mode, simply just does not compatible with Iphone11.


Very sad.


Will be traveling to Russia soon, let's see how it going to work there. Hope I can sell it.


Nov 20, 2023 3:56 AM in response to artlumpur

artlumpur wrote: "...I bought iphone 11 around 2 years ago. and the network issue I have had since August..."

artlumpur ~ Two years is the age when an iPhone battery begins to weaken due to recharging cycles and possibly cause a "network issue"...


Does your iPhone 11 still have its original battery?


And what's the Maximum Capacity % here?...


Settings > Battery > Battery Health & Charging


õ¿õ¬

Nov 21, 2023 6:55 PM in response to izzahazieda

Hi all, I’ve been facing the same issue too since June 2023. My iPhone 11 on Maxis was fine until then. Out of the blue it couldn’t connect to anything better than EDGE, my phone would run hot and my battery would KO real quick; even constantly got the phone too hot warning. So my phone battery health at the time was 70% ~ 71%-ish, I’ve used the phone for about 3 and a half years at the time and the battery was due for a change.


So anyway, I got the battery changed at Machines. I’d opt for an authorised repair shop. Now with a fresh battery, my iPhone 11 seems to be okay. I hope this helps because I wasted money buying a new phone and those few months without proper internet was just painful for both my work and personal life.

Nov 24, 2023 4:05 PM in response to ayed224

ayed224 wrote: "Iphone 11 update new version 17.1.1
about 3 month 4G drop to 3G"

ayed ~ With an older model such as the iPhone 11, an often overlooked cause of connection problems can be a weak, aging battery. (The battery supplying insufficient power to the antenna.)


Does your iPhone 11 still have its original battery?


And what's the Maximum Capacity % here?...


Settings > Battery > Battery Health & Charging


õ¿õ¬

Unstable network - iPhone 11 (maxis)

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