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Inursha20 Author

Level 1

4 points

My face ID has been disabled. How can I correct that?

My face ID on my iPad pro 12.9 3rd generation has been disabled. How can I correct that?

Posted on May 10, 2023 12:57 PM

Top-ranking reply

LotusPilot

Level 10

334,496 points

Posted on May 10, 2023 12:59 PM

You will need to follow the advise in this support page:

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If you continue to experience difficulties, you would be well advised to seek assistance from Apple Support:

Official Apple Support

Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

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My face ID has been disabled. How can I correct that?

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