Has anyone gotten a picture or video error while using iMessage? It will look like you can download it but nothing will happen and the message will never load. It started about two weeks ago and will happen randomly. I am up to date on my software and have restarted multiple times.
iPhone 14 Pro
Hey Bwalton5381,
Welcome to Apple Support Communities.
We suggest making sure there is ample device storage. If not, you may not be able to download photos and videos in the Messages app. For details about checking storage and clearing space, click here: How to check the storage on your iPhone and iPad.
Take care.
Hi Bwalton5381,
Thanks for your reply. Is your iOS software up to date? Those updates contain fixes that can address unexpected behavior on your iPhone. Here are instructions for updating:
Update your iPhone or iPad - Apple Support
Cheers!
Hello,
i have only used 52 gb out of 256 gb
Yes I am completely up to date
Hey there Bwalton5381,
At this point, it may be best for you to contact Apple Support for additional assistance.
Have a good one!
iMessage error
