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can’t get past the country or region selection when I restart my new iPhone 12 setup before it goes back to language selection and then hangs. What do i do?
User profile for user:
dawngreg08
User level:
Community Specialist
Hello adibeth,
We understand that you're having an issue with setting up your new phone.
If you haven't done so yet, you may consider force restarting your iPhone as outlined here: If your iPhone won't turn on or is frozen
"On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)
- Press and quickly release the volume up button.
- Press and quickly release the volume down button.
- Press and hold the side button until you see the Apple logo.
- If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
- If your phone still doesn't turn on, contact Apple Support."
If you're still unable to complete the setup process, we'd suggest that contacting Apple directly to help diagnose this behavior with you.
You can reach them here: Contact Apple Support
Take care!