iPad frozen

If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge. Then, while still connected to external power, try a forced-restart:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

1. Press and quickly release the volume button nearest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button.
4. When the Apple logo appears, release the top button.

Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

I see I may have posted inadequate information in my previous post, so if you can't click on the link and read what Apple says, here it is:

If your iPad won't turn on or is frozen

If your iPad has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.

• iPad screen is black or frozen
• iPad is stuck on the Apple logo

If your screen is black or frozen

Follow the steps for your device.

On your iPad without a Home button

1. Press and quickly release the volume button closest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button until the device begins to restart.
4. 
   
5. 
6. If your iPad doesn't turn on, follow these steps to check your hardware and charge your device. You might need to charge for up to an hour.
7. If your iPad still doesn't turn on, contact Apple Support.

On your iPad with a Home button

1. Press and hold both the Home button and the top button until you see the Apple logo.
2. 
   
3. 
4. If your iPad doesn't turn on, follow these steps to check your hardware and charge your device. You might need to charge for up to an hour.
5. If your iPad still doesn't turn on, contact Apple Support.

If your iPad turns on but gets stuck during startup

If you see the Apple logo or a red or blue screen during startup, try these steps:

1. Connect your iPad to a computer. On a Mac with macOS Catalina, open
2. the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open
3. iTunes. Find out which macOS your Mac is using.
4. Locate your device on your computer.
5. While your device is connected, follow the steps for your device:
6. 
   

• On your iPad without a Home button: Press and quickly release the
• volume button closest to the top button. Press and quickly release the
• volume button farthest from the top button. Press and hold the top
• button until your device begins to restart. Keep holding the top button.
• 
  
  • 
• On your iPad with a Home button: Press and hold both the Home button and the top button.
• 
  
  • 

1. 
   
2. Keep holding the button (or buttons) until you see the recovery mode screen.
3. 
   
4. 
5. When you get the option to restore or update, choose Update.
6. 
   
7. 
8. Your computer will download the software for your device. If it
9. takes more than 15 minutes, your iPad will exit recovery mode, and
10. you'll need to repeat steps 2-4.

If you need more help

Contact Apple Support to set up service.

If your iPad won't turn on or is frozen, read this document --> If your iPad won't turn on or is frozen - Apple Support

Sections about...

- If your screen is black or frozen

- If your device turns on but gets stuck during start up, try to update it.

- If your device still won't turn on or start up, contact Apple Support at https://getsupport.apple.com/?caller=kbase