Devices Gone

Help to get my devices and previous app purchases back

iPhone 11, iOS 16

Posted on May 11, 2023 6:54 PM

Reply
Question marked as Top-ranking reply

Posted on May 14, 2023 2:34 PM

Hello Hansolo2225,


Can you let us know more about the situation, so we can assist? For example, are your devices lost, and you want to find them, or restore backups from those devices to another device?


If your devices are lost, please check out this link, which explains how you may be able to locate them, and how to help protect your data: If your iPhone, iPad, or iPod touch is lost or stolen


If you want to redownload previous purchases, please check out this link, which will guide you through that process: Redownload apps and games from Apple


How to redownload apps on iPhone or iPad

1. Open the App Store app.
2. Tap the sign-in button  or your photo at the top of the screen.
3. Tap Purchased.
4. If you use Family Sharing, tap My Purchases or choose a family member’s name to see content that they purchased.
5. Tap "Not on this [device]."
6. Find the app that you want to download, then tap the download button .

Learn what to do if you can't redownload the app. If you can't find the app on your device, use the App Library to find the app.


Thanks!

1 reply
Question marked as Top-ranking reply

May 14, 2023 2:34 PM in response to Hansolo2225

Hello Hansolo2225,


Can you let us know more about the situation, so we can assist? For example, are your devices lost, and you want to find them, or restore backups from those devices to another device?


If your devices are lost, please check out this link, which explains how you may be able to locate them, and how to help protect your data: If your iPhone, iPad, or iPod touch is lost or stolen


If you want to redownload previous purchases, please check out this link, which will guide you through that process: Redownload apps and games from Apple


How to redownload apps on iPhone or iPad

1. Open the App Store app.
2. Tap the sign-in button  or your photo at the top of the screen.
3. Tap Purchased.
4. If you use Family Sharing, tap My Purchases or choose a family member’s name to see content that they purchased.
5. Tap "Not on this [device]."
6. Find the app that you want to download, then tap the download button .

Learn what to do if you can't redownload the app. If you can't find the app on your device, use the App Library to find the app.


Thanks!

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